ChatArm For Advanced Call Analytics

Advanced Call Analytics by ChatArm

Turn Every Call Into Actionable Insights

Your phone calls hold valuable data. With ChatArm’s Advanced Call Analytics, you can unlock that data to better understand your customers, improve service quality, and drive more conversions. From detailed call logs to intelligent sentiment analysis, ChatArm helps you transform raw conversations into results.

Analyze. Optimize. Grow.

Whether it's a support inquiry, sales opportunity, or customer complaint, every call is a chance to learn and improve. Our powerful call analytics tools give your team the clarity and control they need to deliver better experiences and close more deals.

Core Features of Advanced Call Analytics

1. Call Logs

Keep Track of Every Call

Never miss a detail. ChatArm logs every inbound support call with caller info, start and end times, service requested, and a full conversation summary. Stay organized and keep a clear record of all customer interactions.

  • Track caller info and timestamps for every support call
  • Access detailed call summaries for better insights
  • Monitor services requested during each conversation
  • Keep a clear record of all inbound interactions
  • Improve support quality with complete call visibility

2. Call Recording

Listen. Learn. Improve.

All calls are automatically recorded in high-quality audio so you can monitor performance, ensure compliance, and support coaching efforts.

  • Easily access and playback any call
  • Use for quality control and team training
  • Meet regulatory compliance standards

3. Call Transcripts

Searchable, Shareable, Accurate

No more manually scribbled notes. ChatArm converts your calls into accurate, searchable transcripts. Share them with your team or use them to create follow-up workflows.

  • Automatically generated text of each call
  • Easy search for keywords or phrases
  • Ideal for documentation and audits

4. Call Sentiment

Understand Customer Emotion Instantly

Gauge customer satisfaction and urgency by analyzing the emotional tone of every conversation. Know when customers are frustrated, happy, or confused instantly.

  • AI-powered emotional analysis
  • Identify high-risk or high-opportunity calls
  • Prioritize follow-ups with context

5. Customized Reports

Insights That Match Your Goals

Get tailored analytics based on what matters most to your business. Build custom dashboards to monitor performance KPIs, call outcomes, agent metrics, and more.

  • Choose your own metrics and filters
  • Visual reports for easy sharing and decision-making
  • Exportable for internal analysis

6. Call Lead Qualification

Know Which Calls Are Worth the Follow-Up

Not every call is a lead but some are gold. ChatArm automatically qualifies calls based on keywords, caller behavior, and call length, so your sales team knows exactly where to focus.

  • AI-assisted lead scoring
  • Separate high-quality leads from routine inquiries
  • Save time with automated lead tagging

How It Works

A black and white icon of a graph with a dollar sign.
Step 1

Activate Call Analytics

Enable this feature within your ChatArm dashboard.

Step 2

AI Captures & Analyzes Calls

Every call is logged, transcribed, and assessed for sentiment and lead quality.

A black and white icon of a stopwatch with a gear attached to it.
Step 3

Get Real-Time Insights

View detailed reports on call performance, customer sentiment, and lead qualification.

Step 4

Take Action

Use AI-driven recommendations to engage high-value leads, improve customer experience, and optimize team performance.

Designed for Businesses That Want to Scale Without Extra Workload

With ChatArm’s Advanced Call Analytics, you gain full visibility into customer interactions, allowing you to improve efficiency, boost conversions, and enhance customer satisfaction all without added manual effort.


  • Automate call tracking & transcription
  • Improve customer experience with sentiment analysis
  • Capture and qualify high-value leads
  • Make smarter business decisions with AI-driven insights
  • Scale effortlessly with real-time call analytics

Get Started with ChatArm Today

Whether you’re looking to automate customer support, generate more leads, or simplify appointment scheduling, ChatArm has the tools you need to succeed. Our feature-rich platform is designed to grow with your business, offering scalable solutions that adapt to your unique needs.


Start a free trial today and see how ChatArm can transform the way you interact with customers.

Get Started